FREQUENTLY ASKED QUESTIONS
Got Questions? We Got Answers.
BASED is built on one principle: what you put on your hair, skin, and body matters.
No cheap, harsh chemicals. No endocrine disruptors. No fillers. Just clean, high-performance formulas that actually perform, so you can both look and feel your best.
This isn't wellness marketing. This is men's care done right — real ingredients, real results, zero shortcuts.
Our formulas are built with premium, naturally-derived ingredients — and not in a fake, greenwashed way.
Depending on what the product is meant for, we've carefully engineered the formulas to deliver results you can see and feel, and that don't come at the cost of your health.
Our blacklist of ingredients we never use is long, and on all our products you can see which are relevant to that particular one. A few amongst a very long list are parabens, sulfates, silicones, and phthalates.
The bottom line is if it doesn't serve you, it doesn't go in.
Because most men don't realize what they're putting on their skin daily.
Drugstore products are loaded with synthetic preservatives, hormone disruptors, and cheap fragrances — ingredients you'd never use if you knew
what they did.
We only use premium non-toxic ingredients — no filler, no shortcuts, no hidden compromises.
Because we're not selling cheap lather and fragrance.
We use ingredients that support your skin, body, and hair routine — things like omega-rich oils, botanicals, and barrier-supporting cleansers that cost more but perform better.
This is premium personal care with zero compromise.
Guys who want to look good, feel good, and smell good — without compromising their health.
Athletes, models, students, fathers — if you care about what you put on your body, BASED is for you.
Whether you're looking to upgrade your personal care, stop using trash, or just feel cleaner and sharper — we got you.
Absolutely not.
We invest heavily in formulating everything from scratch with health, safety, and performance in mind.
If it doesn't meet our internal standards — it doesn't ship. Period.
Because we're grounded in truth and health — not trends.
BASED means no compromise. No fake marketing. No harmful ingredients.
We build products for how men actually live, sweat, shower, and grow — and we do it clean.
Health-first means being on your side if something doesn't work.
That's why we have the BASED GUARANTEE — a 60-Day Satisfaction Guarantee
No awkward returns. No guilt trips. If it's not right for you, we'll refund you.
Start with your scalp and skin — that's your foundation.
The Shampoo & Conditioner bundle is a best-seller for a reason. Or grab our Daily Skincare Duo if you want a complete face care routine from day one.
Start anywhere, there's no wrong door into a better version of yourself.
Yes, in most cases, you will need to return the product to receive a refund.
That’s exactly why we have the BASED Guarantee. If it didn’t work for you, that’s on us. Email us within 60 days and we’ll make it right.
To request a return or guarantee claim, contact our customer service team through the contact details on our website with your full name, order number, and reason for return. Use the subject line "Return Request" or "Guarantee Claim" followed by your order number. Do not ship items back without authorization — unauthorized returns will not be processed.
Once approved, you will receive return instructions and a return shipping address.
Once your request is approved, your refund will be issued to your original payment method within 3 to 7 business days.
If you receive an item that is damaged in transit, defective, or incorrect, contact us within 7 days of delivery using the contact information on our website. Please include:
Your order number
Clear photos of the damaged or defective product and packaging
A description of the issue
We will provide a free replacement or full refund at no cost to you, including return shipping if required. This is separate from the 60-day guarantee and 30-day return policy.
We don’t offer direct exchanges, but you can get a refund and place a new order.
If you want help choosing a better fit, reach out and we’ll guide you.
Outside of the 60-day money-back guarantee, the following items cannot be refunded:
Items past the 60-day guarantee window
Sale, clearance, or final-sale items
Gift cards
Free promotional items or samples
Bulk, wholesale, or multi-unit orders beyond the single-unit guarantee limit
If we messed up by sending the wrong item or a damaged product, yes.
If it’s just a standard refund, shipping isn’t included.